The Keychron K2 Pro (ASIN B0BJNCM8HF) is a 75% wireless mechanical keyboard with full QMK/VIA support, hot-swappable switches, and Bluetooth 5.1 for up to three devices, available on Amazon.ca at around $149 CAD.
8 mentions · 1 threadslast mention Nov 2023
Real comments from Reddit, linked to the original thread. Nothing paraphrased.
While in use the RGB and bluetooth died, I plugged into USB and a few hours later thick white smoke from the K L I & O keys. Already sent an email to Keychron, but can't find any other mentions of this issue online. Is this a dangerous product or is mine just a bad unit? Also has anyone got experience of Keychrons support?
Already emailed Keychron and hoping it'll be fairly painless, this is my beater keyboard for work so other than lubing completely unmodded and only 6 months old. Im hoping they can just do a PCB swap as i really dont want to have to send the whole board with lubed switches back and lube again for the replacement!
That sucks, and is what I was worried about. Hopefully they make this right, the consumer rights laws in the UK are pretty good and this would fall foul of them so I am hoping they are a bit more proactive.
It could be a design issue that only becomes apparent should another component go bad. ... IC's are pretty reliable, so it can be years before you realise there's an issue, and they can be quite rare despite how many are in current service.
This is definitely not something you should be doing with a wireless board. If you don't want to use the wireless, remove the batteries. If you hate wireless, why did you buy a wireless board? It's a potential fire hazard to leave lithium batteries on constant trickle charge, especially on devices that we know nothing about. There are no published circuit diagrams on these things, and they always use cheap unbranded batteries. We all seem to have a blind spot when it comes to this.
I hold no ill will towards them, but the integrity of a company is often how they deal with a situation like this. You should get a refund and they should send you the most exclusive and high end product they sell and make a public declaration that they will investigate. Because if I'm a new buyer and I Google keychron and I see posts about them catching fire, I 100% look elsewhere. Years back Asus had GPUs catching fire, and how they denied people refunds was why I swore off Asus products. I'm sure.im not the only one.
Correct, I have also emailed the retailer but put in a support ticket with Keychron as its a safety issue and they should know about it. If Keychron dont replace I will persue with the retailer, chargeback as required
Keep an eye out for for any funny business, the RGB and Bluetooth on the keyboard died a few hours before this happened so my guess is something shorted and then continuing to use it plugged in via USB worsened the issue. Still, there should be protections in place to prevent this, but those are the warning signs.
No owner mentions are currently on file for the Keychron K2 Pro. An earlier pass mistakenly attributed 8 mentions from a Reddit thread about a keyboard emitting smoke — the thread's own original poster later corrected themselves in-comments, clarifying the affected board was a Keychron K6 Pro, not this K2 Pro. Those mentions have been removed as misattributed (preserved separately in case ClearPick reviews the K6 Pro in the future). With zero verified mentions, this page is spec-based rather than owner-confirmed — treat it as directional, not definitive, until real owner reports come in.
