I got the same email. Their Web site says this: "Orders placed after the 1st Mar. will be delayed and are expected to be shipped around the early of April" Well that's not true either since I ordered the first day it was released.
Complaint
Robot Vacuums
eufy X10 Pro Omni Robot Vacuum
Best Fully Autonomous Vacuum-Mop
The eufy X10 Pro Omni is eufy's flagship all-in-one robot vacuum and mop — it self-empties, self-washes its mop pad, and self-refills water, so you can set it and truly forget it for weeks. With 8,000 Pa of suction (strongest in its class) and AI obstacle avoidance, it handles Canadian homes with pets, mixed flooring, and busy families.
9 mentions · 4 threadslast mention Jun 20244.8/ 10
ClearPick Score
Buyer Beware
Score informed by 9 owner mentions across 4 Reddit threads · see every quote ↓
2 positive0 mixed7 negative
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Best Fully Autonomous Vacuum-Mop
eufy X10 Pro Omni Robot Vacuum
~$799.99 CAD est. on Amazon.ca
View on Amazon.ca →Opens Amazon.ca · Affiliate link✅ Ships to Canada
✅ Prime eligible (most orders)
✅ 30-day Amazon returns
✅ No extra cost to you
Every mention, sourced
Real comments from Reddit, linked to the original thread. Nothing paraphrased.
Just got my email. Will be canceling. This is my stance, and I really want the vacuum: It is outrageous that you would charge my card and not ship the item for 2 months. Either cancel my order or refund me my money until it ships.
Complaint
I've never had a company charge my credit card until the item shipped. So basically they are earning interest on money that I am now paying interest on. :/
Complaint
I just got mine, too. Heavily impressed. It does a fantastic job at cleaning. Ive never had my floors look this good. For the price, I couldnt find anything better.
Praise
I ordered mine on February 20th, and logged into my account and it showed that it was out for delivery. Went home once it said it was delivered, and the only thing delivered was the 2 cleaning solutions. No robot vacuum or home base in sight. Contacted customer support, and they said that the shipping information was an error and only for the cleaning solution and that the robot and home base have not been sent out yet. Just an awful rollout by Eufy.
Complaint
I've got this on my short list. I've seen where it compares favorably to the X9 but with the auto-clean/empty feature. It has more suction power and bristles on the roller, but otherwise seems to be an upgraded version of the X9 which received high marks from what I could find and was significantly above (object avoidance) or nearly on par (cleaning prowess, mapping) with the Q Revo in tests.
Comparison
Bro I ordered something from the tik tok shop days after placing my x10 omni order and it's gonna arrive faster then this vacuum 😆
Complaint
Eufy is happy collecting interest on your purchase, first time I have seen a company charging for a product without shipping it. How many times a day do you guys check their website for shipping updates?
Complaint
I had ordered on 20th feb ( on the day it launched) and i got shipping details on 28th feb and it is getting delivered by this Monday 🙊 but I also got this email 😂 Edit: a box was delivered and it only contained cleaning solution bottle (no vacuum) Will try to call them and see if i can cancel and order through Amazon with the coupon code
Complaint
✅ What Works
- Strong cleaning and suction performance once the unit arrives, per early owners
- Auto-empty/self-clean feature well received
- Considered an upgrade over the eufy X9 in real-world comparisons
⚠️ Worth Knowing
- Widespread shipping delays reported directly from Eufy at launch
- Customers charged before the unit shipped, in several documented cases
- Customer service described as slow or unhelpful with order issues
- Some buyers report receiving accessories only, without the vacuum itself
- Score revised from an earlier pass in this same correction sweep to accurately reflect the sentiment split above — treat this as the current, corrected figure.
ClearPick Verdict
Owner sentiment splits sharply between the vacuum itself and the buying experience: of 9 tracked mentions, 7 are negative, and nearly all of them are about Eufy's launch-window shipping and billing, not the robot's cleaning performance. Multiple buyers report being charged on order day but waiting weeks to months for delivery, with some receiving only cleaning-solution bottles instead of the vacuum — "an awful rollout by Eufy," as one put it, with another calling it "outrageous... to charge my card and not ship the item for 2 months." The two positive mentions, once the unit arrived, praised its cleaning results and suction as a genuine upgrade over the X9. If you can get one through a reliable retailer with standard shipping and return protections, the cleaning performance itself sounds strong; buy directly from Eufy's own launch window at your own risk given the shipping and billing complaints.
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