Sharks support and lack of update consistency is why I switched once my IQ died. The j7 had only gotten stuck once and it was a piece of a dog toy that blended into the rug. I never would have seen that either.
Complaint
Robot Vacuums
Shark AI Ultra Robot Vacuum
Best Multi-Pass Cleaning
The Shark AI Ultra Robot Vacuum is the best robot vacuum for Canadian pet owners — it combines Shark's home-mapping AI with a self-cleaning brushroll that actively removes wrapped pet hair during operation, paired with a self-emptying base that holds 60 days of debris. Where competitors struggle with long pet hair tangling their brushrolls, the Shark AI Ultra keeps running.
6 mentions · 4 threadslast mention Jul 20254.6/ 10
ClearPick Score
Buyer Beware
Score informed by 6 owner mentions across 4 Reddit threads · see every quote ↓
0 positive1 mixed5 negative
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Best Multi-Pass Cleaning
Shark AI Ultra Robot Vacuum
~$549 CAD est. on Amazon.ca
View on Amazon.ca →Opens Amazon.ca · Affiliate link✅ Ships to Canada
✅ Prime eligible (most orders)
✅ 30-day Amazon returns
✅ No extra cost to you
Every mention, sourced
Real comments from Reddit, linked to the original thread. Nothing paraphrased.
I just spoke to Shark today and was informed that high-traffic zones no longer exist as an option. It seems to be permanent for now, but hopefully they bring it back. It was definitely one of the better features.
Complaint
oh and the shark waste bin does not evacuate all the way. Its like comparing orange kool-aid and orange juice.
Complaint
I noticed the same thing this morning on my Shark AI. It seems to be working fine UltraCleaning one room at a time, but I did find the High Traffic Zones function to be useful. I tend to clean those areas more frequently than the rest of the house.
Complaint
Customer Service: lol on Monday is when I'll finally have my ordered delivered after fighting with customer support for 2 months. Yes, two whole months lol. ... Software: the app is garbage for sure, but tbh I haven't experienced a single issue or annoyance since owning mine.
Complaint
Recently brought RV2610WACA from Canada to Europe, and couldn't connect it to the app on my 'EU' phone. After some digging, I realized the app version in Canada is for North America (NA) and that for my EU phone is an European version (EU). The vacuums will connect no problem to my 'NA' app, but won't connect to the 'EU' app.
Complaint
✅ What Works
- Underlying vacuum/mop cleaning mechanics not directly criticized
- Some owners still recommend Shark for the price versus premium brands
- High-Traffic Zones was praised as "one of the better features" before it was removed
⚠️ Worth Knowing
- High-Traffic Zones feature was silently removed via app update, with no confirmed return date
- App is region-locked — a Canada-purchased unit can't connect to the EU version of the app
- Multiple reports of slow, frustrating customer support (one owner waited 2 months)
- Dust evacuation bin doesn't fully empty the canister
- Score revised from an earlier pass in this same correction sweep to accurately reflect the sentiment split above — treat this as the current, corrected figure.
ClearPick Verdict
Owners report a run of software and support headaches: multiple mentions describe Shark quietly removing the High-Traffic Zones feature via an app update — one owner says "the app has been basically broken" for about a month, and Shark support confirmed "high-traffic zones no longer exist as an option." A Canada-to-Europe buyer also couldn't connect the app at all due to region locking, and owners report the waste bin not evacuating fully and slow customer support (one owner waited 2 months for a replacement part). None of the collected mentions describe a straightforwardly positive ownership experience. The core cleaning hardware isn't in serious doubt, but the software and support layer around it is. Worth considering only if you're comfortable losing app features without notice and don't need responsive customer support; skip it if reliable, region-independent app functionality matters to you.
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